PHM Glossary: W

Web-based Programs

A Web-based program refers to a system or application deployed by a population health management organization to implement a population health management program through the Web. One advantage of such a program is that it can be accessed 24/7 by members and clients.


A Web-based program provides members with anytime access to educational and other health management-related materials. By accessing these resources, members can learn more about healthy lifestyle and/or their disease and gain the necessary tools and information to manage their health effectively. A Web-based program for members can include, but is not limited to the following:

  • Patient data,
  • Task lists,
  • Educational materials,
  • Health records,
  • Member goals and care plans,
  • Personalized messages,
  • Clinical outcomes, and
  • Communication between member, nurse, and physician.

A customized program allows members to learn and take actions at their own pace, while documenting their outcomes for their caregivers. The program may also be customized for each company’s needs.

A Web-based program also provides benefits to the purchaser of the program, typically a health plan or employer group. These benefits can include, but are not limited, to the following:

  • Reports,
  • Clinical and financial outcomes,
  • Participation rates,
  • Survey results, and

Some benefits for implementing a Web-based program include the ability of members to self-monitor, access to their data and educational materials 24/7, and the self-paced and self-timed nature of the program.

Wellness Programs

Wellness programs are designed to:

  • Help individuals maintain and improve their level of health and well-being by identifying health risks and educating them about ways to mitigate these risks;
  • Increase awareness of factors that can affect health and longevity;
  • Enable individuals to take greater responsibility for their health behaviors;
  • Prevent or delay the onset of disease; and
  • Promote healthful lifestyles and general well-being.


Effective wellness programs employ a variety of behavior change techniques and lifestyle management strategies.

The following are examples of wellness program components (note that this list is not exhaustive):

  • Health risk appraisal
  • Biometric screening (e.g., blood pressure, cholesterol)
  • Smoking cessation
  • Weight loss
  • Diet and nutrition
  • Stress reduction
  • Exercise and fitness programs
  • Ergonomic programs
  • Safety (both at the workplace and home)
  • Sleep hygiene
  • Health advocacy
  • Disease screening
  • Immunization

Wellness programs target the total population and participation is not primarily driven by disease state. This approach differs from a total population chronic care management approach, which could offer programs across the full health spectrum, including both wellness and disease-specific components.